Our Returns Policy


Need to return or exchange your product?


Having second thoughts? No worries—we're here to help! If you are not 100% satisfied with your purchase for any reason call us toll free, 24 hours a day / 7days a week at 08456 420 420 or email us at [email protected].

Your refund will be processed within five business days after we receive your returned item. Items must be returned unused and in original condition within 14 days.

Was your item damaged when you received it?

In the highly unusual event that the item you ordered is received damaged, please take and email us a photo of the item, your invoice and the packaging, immediately.

After we have received the photos, we will arrange for a replacement item to be shipped to you.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Important: Each item is quality-checked before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.

Got a defective item?

If you notice a defect in your item during use, firstly, check the instructions manual for the product, where you can usually find troubleshooting and warranty information.

If you need more help or details on how to replace a defective item, we recommend that you contact the manufacturer directly. You’ll find their information in the warranty manual included with the product.

If the manufacturer does not resolve the problem, contact Everyone Does It Customer Service to find out about receiving a replacement or returning your item for a refund.

Did we send you the wrong item?

While we take every care to make sure that you are sent the correct items, occasionally we make a mistake. If we’ve sent you the wrong product, please email us a photo of the incorrect item and the invoice

We will happily replace them with the correct ones at no charge.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Change your mind?

If you no longer want the item(s) you ordered, you can exchange your item(s), or get a refund, or a store credit within the first 14 days of receiving them. All Items returned must be in new, unused condition. The cost of return postage will be your responsibility.

Please detail which items you would like as replacements on the returns slip. Your card will be charged for the cost of sending the replacements to you, as well as any extra balance that your updated order may have. Or if any costs are owed to you, a refund will be issued.

Goods returned without authorisation

All orders placed on this website are not eligible to be returned for refund. We will accept returns for replacement or store credit only. If an order is returned without authorisation and no RMA code it will be subject to a 20% re-stocking fee and deduction of the original shipping charges.

Incorrect Address

Please note that if an incorrect address is entered on your order and as a result our courier is unable to deliver the item the product may be returned to sender. If an order is returned to sender and you would like it to be re-shipped, there will be a £19.95 surcharge for re-delivery which is imposed by DHL / Fedex. If you notice you have entered the wrong address immediately after placing your order - please e-mail us. If it is within 2 hours of placing your order we may be able to change the address to the correct one. If you require a change of address after your order has been shipped there will be a £9.95 charge applied which is imposed by DHL / Fedex. Any shipping costs after the first 30 days is paid by the customer.

How long will it take to process my refund?

If you have returned an item to receive a refund it will be processed by Everyone Does It within two business days from the day we receive the return, provided it meets with the terms of our return policy.

  • We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
  • Item must be returned within 14 days of receipt, in the original condition and packaging
  • We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us
  • We cannot accept used items under any circumstances
  • We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy
  • Your statutory rights are not affected

* In the UK, items should be sent back via First Class Recorded Delivery. We recommend using an insured delivery method, however extra charges you incur for courier services or guaranteed next day services will not be refunded. Overseas, items should only be sent back using your country's national postal service.